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What we do

Managed Network Services (MNS)

24/7 monitoring and support for your wired, wireless, SD‑WAN and connectivity — a full managed service, with you always having full access to your platforms.

Managed Network Services

Your network, run by specialists — around the clock

A network that people depend on can’t be left to chance, and it doesn’t stop at 5pm. Our Managed Network Services give you a UK-based team watching and supporting your whole network, 24/7/365 — wired, wireless, SD‑WAN and the connectivity underneath — so problems are spotted and dealt with early, and your people can simply get on with their work.

24/7/365UK-based monitoring and support
<15 minResponse time on critical incidents
99.98%Average uptime across our managed network
01

Always watching

24/7 network monitoring and support

We monitor every layer of your network continuously, and our engineers are on hand to respond at any hour — nights, weekends and bank holidays included. One team, one view, covering the whole estate rather than a patchwork of separate tools and suppliers.

WiredSwitches · Ports · PoEWirelessAPs · Coverage · ClientsSD‑WANTunnels · Links · AppsConnectivityCircuits · Latency · Loss24/7 NOCMonitoring & responseProactive fixesBefore users noticeEngineer responseEscalation, around the clockReportingPerformance & reviewsOne team watching every layer, every hour of every day
Every layer feeds one 24/7 operations centre — so issues are fixed, escalated and reported on by the same team.

What we watch

Wired, wireless, SD‑WAN and connectivity

Wired

The switching that everything else relies on.

  • Switches, stacks and cores
  • Port and link errors, PoE
  • Redundancy and failover state

Wireless

Wi‑Fi that works where and when people need it.

  • Access point and controller health
  • Client connectivity and roaming
  • Radio, coverage and capacity trends

SD‑WAN

Visibility of every site, link and application.

  • Per-link latency, loss and jitter
  • Application performance
  • Failover and path changes

Connectivity

The circuits and internet links beneath it all.

  • Circuit availability and bandwidth
  • Latency, loss and utilisation
  • Carrier faults raised and chased for you
02

Everything included

A genuinely full managed service

Monitoring is only the start. We take on the day-to-day running of the network, so you get the benefit of a specialist team without having to build one.

24/7/365 proactive monitoring and alerting
UK-based engineers for incident response and escalation
Moves, adds and changes handled for you
Firmware, patching and lifecycle management
Configuration backup and change tracking
Carrier and vendor fault management on your behalf
Performance and capacity reporting
Regular service reviews and improvement recommendations
01

Detect

Monitoring spots a fault, a degrading link or an unusual pattern — often before anyone is affected.

02

Triage

An engineer assesses the impact and priority, and starts work straight away.

03

Resolve

We fix it — including raising and chasing any carrier or vendor involvement.

04

Review

You’re kept informed, and recurring problems are fed into service reviews.

No lock-in

Fully managed. Never locked out.

We provide a full managed service — and you keep full access to your platforms, so you can always see what we see.

YOUYour network,full accessFull platform accessSee everything, alwaysYour data & configsNever locked outSEVERN TECHNOLOGIESWe run itfor you24/7 monitoringSupport & changesFault & carrier chasingReporting & reviewsFULLACCESSSame platforms we useDashboards & reportsNothing hidden
  1. 1

    Full access to your platforms

    You can log in to the same platforms we use to manage your network — dashboards, monitoring, configurations and reports — and see exactly what we see.

  2. 2

    Transparent by default

    Every change we make is logged and visible to you, so you always know what has been done, and why.

  3. 3

    Standard, supported tools

    We build on mainstream, vendor-supported platforms rather than a proprietary black box, so any competent engineer can pick it up.

  4. 4

    Your documentation and data, on request

    Designs, documentation and monitoring data are always available to you, and handed over whenever you ask.

The result: you’re never in the dark, never locked out of your own network’s platforms, and you stay with us because the service is good — not because you have no choice.

Your choice

Choose how much you hand over

Every organisation is different, so the service flexes around you — and any of it can be consumed as-a-Service (see Connectivity & Networks).

Fully managed

We run the network end to end, so your team can focus on everything else.

  • 24/7 monitoring and support
  • Changes, patching and lifecycle
  • Reporting and regular reviews

Co-managed

We work alongside your IT team, sharing the load and the tools.

  • Shared visibility and access
  • Your team handles day-to-day, we handle escalations and specialist work
  • Flexible split of responsibilities

Out-of-hours and overflow cover

Keep your own team in charge by day, with us covering nights, weekends and busy periods.

  • 24/7 monitoring behind your team
  • Engineers on call when you aren’t
  • Scale up cover as you need it
Who it’s for: Organisations that depend on their network but don’t want to staff a 24/7 operations team — schools and universities, hospitality and healthcare groups, retailers, manufacturers and any multi-site business — and anyone who wants expert support without handing over control.

Talk to us about Managed Network Services

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