SEVERN TECHNOLOGIES Ltd and its affiliated companies and subsidiaries (collectively referred to as “Company,” “we,” or “us”) respect your privacy. This Privacy Policy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website or purchasing IT software, services, hardware and support from us you agree to this Privacy Statement in addition to any other agreements we might have with you. This Privacy Statement does not govern the practices of entities that our Company does not own or control, or entities that do not own or control our company or people that our Company does not employ or manage.
1. Our Collection of your Personal Information
The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections and other things that identify you. We collect personal information from you at several different points, including but not limited to the following:
- when we correspond with you as a customer or prospective customer;
- when you visit our website;
- when you submit an enquiry through the contact form on our website;
- when you register as an end-user of our services and an account is created for you;
- when you contact us for help;
- when you attend our customer conferences or webinars; and when the site sends us error reports or application analytics data.
2. Our Use of your Personal Information
Our Company may use information that we collect about you to:
- deliver the products and services that you have requested;
- manage your customer relationship and provide you with customer support;
- perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
- communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, or other third parties;
- develop and display content and advertising tailored to your interests on our site and other websites;
- verify your eligibility and deliver prizes in connection with promotions, contests and sweepstakes;
- enforce our terms and conditions;
- manage our business;
- perform functions as otherwise described to you at the time of collection; and
- sell or transfer personal information to third parties for any legally permissible purpose in our sole discretion.
3. Our Disclosure of your Personal Information to Third Parties
We may share your personal information with third parties only in the ways that are described in this Privacy Statement:
- we may provide your information to our agents, vendors or service providers who perform functions on our behalf;
- third party contractors may have access to our databases. Usually, these contractors sign a standard confidentiality agreement;
- we may share your data with any parent company, subsidiaries, joint ventures, other entities under a common control or third party acquirers. We expect these other entities will honour this Privacy Statement;
- we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase;
- as required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or Company policies; and other third parties with your consent or direction to do so.
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
4. Our Security Measures to Protect your Personal Information
Our Company uses industry-standard technologies when transferring and receiving data exchanged between our Company and other companies to help ensure its security. This site has security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access. However, “perfect security” does not exist on the Internet. Also, if this website contains links to other sites, our Company is not responsible for the security practices or the content of such sites.
5. Our Use of Cookies, Web Beacons, Web Analytics Services, and Links
- Cookies. Many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. We also may use cookies to offer you products, programs, or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser. Non-essential cookies, including analytics cookies, are only set if you give your consent through our cookie banner, and you can change your choice at any time using the “Cookie settings” link in the footer of this website.
- Web Beacons. Our Company and third parties may also use small pieces of code called “web beacons” or “clear gifs” to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These “web beacons” may be used to deliver cookies that conform to our Company’s cookie requirements.
- Web Analytics Services. We use Google Analytics, a service for the marketing analysis of the site provided by Google, Inc. Google Analytics uses cookies to allow us to see how you use our site so we can improve your experience. Analytics tags are managed through Google Tag Manager and are only loaded once you have given your consent. Google’s ability to use and share information collected by Google Analytics about your visits to the site is restricted by the Google Analytics Terms of Use available at https://marketingplatform.google.com/about/analytics/terms/us/ and the Google Privacy Policy available at https://policies.google.com/privacy. You can prevent Google Analytics from recognizing you on return visits to the site by disabling cookies in your browser. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
- Google reCAPTCHA. Our contact form is protected by Google reCAPTCHA (v3), which works in the background to tell people from bots, to prevent spam and abuse. When you start to fill in the form, reCAPTCHA loads from Google and collects hardware and software information, such as device and application data, together with your IP address, which is sent to Google for analysis. We rely on our legitimate interest in keeping our website and systems secure. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
- Links to other websites. We may create links to other websites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorized by our Company may have links leading to our site. Our Company cannot control these links and we are not responsible for any content appearing on these sites. Since this website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.
- Advertising. Our Company websites may use third parties to present or serve the advertisements that you may see at its web pages and to conduct research about the advertisements and web usage.
This Privacy Statement does not cover any use of information that such third parties may have collected from you or the methods used by the third parties to collect that information.
6. Our Retention of your Personal Information
We will retain any personal information only for as long as is necessary to fulfil the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Access to and Updating of your Personal Information
Reasonable access to your personal information may be provided at no cost upon request made to our Company at the contact information provided below. If access cannot be provided within that time frame, our Company will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
8. UK GDPR and Your Rights
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). Where anything in this Privacy Statement conflicts with those laws, the law prevails.
Who is responsible for your data
Severn Technologies Ltd is the data controller for the personal data described in this Privacy Statement. You can contact our Privacy Officer at hello@severntechs.co.uk or by telephone on +44 (0) 2921 685 410.
Our lawful bases for processing
We only process personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on:
- Contract – where we need to process your data to provide the products and services you have requested, or to take steps at your request before entering into a contract;
- Legitimate interests – where processing is necessary for our legitimate interests in running and improving our business, providing customer support, keeping our systems secure and promoting our services, and your rights and interests do not override those interests;
- Consent – where you have given it, for example for non-essential cookies and analytics, or for marketing communications where consent is required. You can withdraw your consent at any time; and
- Legal obligation – where we must process data to comply with the law.
Your rights
Under UK data protection law you have the right to:
- be informed about how your personal data is used;
- access the personal data we hold about you;
- have inaccurate personal data corrected, or incomplete data completed;
- have your personal data erased in certain circumstances;
- restrict how we process your personal data in certain circumstances;
- receive your personal data in a portable format, and have it transferred to another organisation, where applicable;
- object to processing based on legitimate interests, and to direct marketing at any time;
- withdraw your consent at any time, where we rely on consent; and
- rights in relation to automated decision-making and profiling.
How to exercise your rights
To exercise any of these rights, please contact our Privacy Officer using the details above. We will respond within one month of receiving your request. We may extend this by up to two further months where a request is complex or we have received a number of requests, and we will tell you if so. We do not normally charge a fee, and we may need to ask you for proof of identity before we can act on your request.
International transfers
Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as an adequacy decision or the UK International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses).
Cookies and similar technologies
We only set non-essential cookies, including Google Analytics cookies, with your consent. When you first visit our website you will be asked to accept or reject them, and you can change your choice at any time using the “Cookie settings” link in the footer.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so that we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or telephone 0303 123 1113.
9. Changes to our Privacy Statement
Our Company may amend this Privacy Statement at any time by posting a new version. It is your responsibility to review this Privacy Statement periodically as your continued engagement with Severn Technologies and use of our website represents your agreement with the then-current Privacy Statement.
10. Contacting Us
If you have any questions about this Privacy Statement, the practices or concerns, please contact our Privacy Officer at: hello@severntechs.co.uk
